This Payment Policy governs payments, fees, refunds, and transaction terms for services provided by MediationPay Escrow. By using our platform, you agree to the following payment terms.

1. Accepted Payment Methods

  • Payment Options: MediationPay Escrow accepts a variety of payment methods, including credit cards, bank transfers, digital wallets, and cryptocurrency (where available).
  • Currency: All payments must be made in the currency specified during the transaction process unless otherwise stated.
  • Third-Party Processors: Some payments may be processed through third-party payment processors. By using such services, you agree to the terms and conditions of the payment processor in addition to MediationPay Escrow’s policies.

2. Fees and Charges

  • Escrow Service Fees: A service fee is charged on each transaction, calculated as a percentage of the total transaction amount or as a fixed fee based on the type of service.
  • Fee Disclosure: Fees are displayed to both parties before initiating a transaction and are non-refundable except in special cases as outlined below.
  • Additional Costs: Users may incur additional charges from their financial institutions or payment processors. MediationPay Escrow is not responsible for such charges.

3. Refund Policy

  • Service Fees: MediationPay Escrow’s service fees are non-refundable once the transaction is completed. In cases where a transaction is canceled prior to completion, a partial refund of the service fee may be available, subject to review.
  • Dispute-Related Refunds: In the event of a transaction dispute, funds will be handled in accordance with our Dispute Resolution Policy. Funds may be returned to the buyer or held in escrow pending resolution.
  • Technical Errors: If an error occurs during a transaction due to a technical issue, please contact our support team within 48 hours. We will review the transaction and determine eligibility for a refund on a case-by-case basis.

4. Deposit and Release of Funds

  • Deposit Requirements: Upon agreement of terms, the buyer must deposit the agreed amount into escrow. Funds will be securely held until transaction conditions are met.
  • Fund Release Conditions: Funds will only be released once both parties confirm that the terms of the transaction have been met. The seller may not request early release unless the buyer consents.
  • Automatic Release: If the buyer does not respond to release requests within a specified period (as outlined in the transaction agreement), funds may be released automatically to the seller.

5. Transaction Disputes

  • Dispute Handling: In cases where one party claims a breach of agreement, MediationPay Escrow will review and mediate the dispute per our Dispute Resolution Policy.
  • Resolution Timeframe: Dispute resolution may take up to [X business days/weeks] to complete, depending on the complexity of the issue.
  • Refund During Dispute: Funds in dispute remain in escrow until a resolution is reached. Refunds may be issued based on the outcome of the dispute.

6. User Responsibility for Payment Information

  • Accuracy of Payment Information: Users are responsible for ensuring that all payment information provided is accurate, complete, and up-to-date. Incorrect or outdated information may result in transaction delays or errors.
  • Unauthorized Use: Users must take all necessary precautions to secure their accounts and payment information. MediationPay Escrow is not responsible for unauthorized transactions resulting from user negligence.

7. Payment Disputes and Chargebacks

  • Chargebacks: If a user initiates a chargeback or payment dispute with their financial institution, MediationPay Escrow reserves the right to temporarily suspend the user’s account and transaction until the matter is resolved.
  • Account Review: Accounts with a history of chargebacks may be subject to review or suspension from the platform.

8. Changes to the Payment Policy

  • MediationPay Escrow may update this Payment Policy at any time. Users will be notified of significant changes. Continued use of the platform signifies acceptance of the revised terms.

9. Contact Information